Shipping policy
Where we ship
For now, we ship to addresses in the United States. International shipping is coming soon — we'll let you know here and at checkout once it opens.
Rates
US shipping is free on orders over $250. For smaller orders, the rate is shown at checkout; the rate shown when you place your order is the one that applies, and rates and thresholds may change over time.
Dispatch and delivery estimates
Orders are packed in Los Angeles and usually handed to the carrier within 1–2 business days (Monday to Friday, excluding US holidays). Once dispatched, carriers typically deliver within:
- Los Angeles — 1–2 business days
- West Coast — 2–3 business days
- Rest of the US — 3–5 business days
These are estimates, not guarantees — weather, holidays and busy periods can add time, and once a parcel is with the carrier its pace is out of our hands. If yours is running well behind, write to us with your order number and we'll chase it with the carrier.
Made-to-order and pre-order pieces
Some designer pieces are made to order in the region. Lead times on the product page are estimates set by the atelier and come before the delivery estimates above. If a lead time slips, we'll email you the new estimate and you can choose to wait or cancel for a full refund.
Tracking and addresses
You'll receive a tracking link by email when your order ships. Please double-check your shipping address at checkout: we can't usually redirect a parcel once it has shipped. If a parcel goes to a wrong or incomplete address given at checkout and can't be recovered, we may not be able to replace or refund it; if it comes back to us, we'll email you about sending it out again.
Pick up at the house
We plan to offer pick-up at 1194 S La Brea once the house opens. Until then, every order ships.
Lost, delayed or damaged parcels
Tracking not moving? If it hasn't updated for a week or more, write to us with your order number and we'll ask the carrier to trace it.
Marked delivered but not there? Check with neighbors, building management and the carrier first, then write to us within 7 days of the delivery date.
Arrived damaged? Send us your order number and photos of the packaging and the piece as soon as you can — ideally within 7 days of delivery, so we can take it up with the carrier.
We'll look into every case with the carrier and, where the claim is confirmed, offer a replacement or a refund. Carrier claims have short windows, so the sooner you write, the more we can do. Faults you notice later are covered by our refund policy.
Questions
Email hello@houseofmena.com with your order number and we'll help.